Cool Party Hire

Terms and Conditions of Rental

A 50% non-refundable deposit is required at the time of booking. The remaining balance is due on the day before the delivery day.

A minimum of 28 days’ notice is required to cancel or make changes to the hire of any equiptment. A 50% deposit is due at the time of booking. If the hire is cancelled withing this notice period, the deposit will be retained. For cancellations made less than 10 days before the event, the full payment listed on the invoice will still need to be paid or retained.

You are responsible for the security and care of all rented equipment. In case of any damage or theft, the full cost of the machine will be charged to the client. Clients will be responsible for the full cost of the machine if it is damaged or stolen during the rental period.
All rented equipment remains the property of Cool Party Hire at all times. In the event of damage, the client will be charged for the replacement cost, but ownership of the equipment does not transfer.”

Delivery and collection are at extra cost depending on location or kilometres. Ensure equipment is returned clean and in good condition.
The price shown is for hiring for one day.
Postponed are subject to availability.

By booking, you agree to these terms.

Once an order is placed, it cannot be cancelled, refunded, or rescheduled, as ingredients are pre-purchased and prepared fresh.

Delivery is available for an additional cost, which will be calculated and shown at checkout.
We do not offer pickup options.
Customers should ensure someone is available to receive the delivery at the scheduled time. We are not responsible for food quality if no one is available to receive the order.

While we make every effort to ensure your order is delivered correctly and in perfect condition, it is the customer’s responsibility to check the order upon delivery.
If there are any issues with your order (such as incorrect items or damage), please notify us immediately at the time of delivery.
We are unable to offer refunds, returns, or exchanges once the delivery has been completed and the items have been accepted.
We strongly encourage customers to check the order at the time of delivery to ensure everything is as expected.

Our grazing boxes are made in a kitchen that handles nuts, dairy, gluten, and other allergens. While we take precautions, we cannot guarantee the absence of cross-contamination.
It is the customer’s responsibility to inform guests of any allergies. We are not liable for allergic reactions.

All items should be stored appropriately to maintain freshness and quality. Perishable items must be kept refrigerated and consumed within a safe time frame.
We recommend consuming all products on the day of delivery for the best taste and quality.
Once delivered or picked up, we are not responsible for any changes in taste, texture, or quality due to improper storage or delayed consumption.
Customers are responsible for checking product labels for storage instructions and expiration dates.

We take great care in food preparation, but once delivered or picked up, we are not liable for any food-related issues, including spoilage, allergic reactions, or improper handling.
By placing an order, you agree to these terms.